Does Your Pre-Registration Process Need An Upgrade?


Does Your Pre-Registration Process Need An Upgrade?


As healthcare organizations seek to accelerate admissions, improve patient experiences, and collect patient-generated data, modernizing pre-registration has become a top priority for many healthcare leaders.

Once a “nice-to-have,” pre-registration is now considered vital for ensuring that patient information is properly collected and that staff are fully prepared to deliver care.

Plus, it’s often the start of the patient’s “care journey” and the first impression of the organization a patient may have. Therefore, hospital stakeholders are putting special attention on streamlining the pre-registration process.

However, many pre-admission workflows are still less than optimal to say the least.  Read on to learn about challenges with current pre-registration processes and find how FormFast can help improve them.

How is pre-registration performed at your facility currently?

  • Via Mail – Patients request, complete, and mail in a forms packet
  • Via Phone– Patients pre-register over the phone
  • Via Downloaded Forms – Patients download, print, and complete forms by hand before a visit
  • Via Web Forms – Patients pre-register via online form on our website
  • Via the Patient Portal – Patients pre-register via the health system’s patient portal



Via Mail

Challenge:  Too Slow, Cumbersome, and Costly

With this method, the patient requests that the organization mail them a packet of forms to complete at home.

This is inherently inefficient as a member of the care team must assemble a group of forms for the patient and mail them with the hope that the patient fills them out and sends them back before their visit.

If they do fill them out, the information is static on the paper forms and not very actionable until it’s re-keyed into the EHR.

Add in the time, labor, and expense of physically mailing forms, and it becomes clear that this method is not very practical for many organizations.

Learn how FormFast addresses these challenges.



Via Phone

Challenge:  Manual Errors and Inefficiency

A common type of pre-registration involves the patient calling in to pre-register over the phone. With this approach, patients verbally share information with a staff member who then enters their data into the system.

As anyone who’s played a game of “telephone” knows, this is naturally an error-prone, inefficient way to complete pre-reg as there are bound to be mistakes in recording the patient’s information.

Plus the expense of dedicated operators to take calls along with the negative patient experience generated from waiting in call queues make phone-base pre-registration less than ideal.

Learn how FormFast addresses these challenges.



Via Downloaded Forms

Challenge: Limited Data and Inconvenience for Patients

Another typical method of pre-registration is to encourage the patient to download forms from the website, print them, and fill them out by hand. Then the patient either scans and emails them, faxes them, or has to remember to bring the forms to their visit.

Unfortunately, with this approach, the burden and frustration of paperwork the organization is trying to eliminate shifts to the patient. Because of the inconvenience, patients often fail to comply and just wait to complete the forms in-office, defeating the purpose of pre-admissions.

On top of that, in instances where patients do send forms in advance, there is little advantage because information still must be re-entered in the EMR or registration system.

Learn how FormFast addresses these challenges.



Via Web Forms

Challenge: Lack of Integration with the EHR

Some healthcare organizations are adding an online form to their facility’s website where patients can pre-register.

While this eliminates the problems with paper, many websites don’t have integration with the EMR or registration platform.

Therefore, registrars must download form data from the website and re-key it into the clinical system, which results in manual errors and delays.

Also, the technology used to create these web forms is often very limited, preventing certain types of information from being collected. Therefore, not all pre-admit steps can be completed, and the patient ends up doing extra work to complete the pre-registration workflow.

Learn how FormFast addresses these challenges.



Via the Patient Portal

Challenge: Limited Forms Features

Pre-registration via the patient portal is another electronic method that’s common for hospitals, but many are frustrated to find the forms capabilities of these platforms to be lacking.

For instance, features like electronic signature, image capture, dynamic field display, and mobile-friendly form capabilities are also missing from many patient portals. These are features that both stakeholders and patients have grown to expect based on their use of consumer applications.

Furthermore, with some systems, limited customization only allows for basic patient information to be collected. Therefore, pre-registration can only be partially completed through the portal if procedure-specific information is needed.

Learn how FormFast addresses these challenges.



Modernize Pre-Registration with FormFast

Mobile-Pre-RegistrationFormFast addresses all of these challenges with our innovative, mobile-optimized Pre-Registration solution.

FormFast serves as an add-on for your EHR, providing the forms features you need to allow patients to easily complete intake forms electronically before they arrive for treatment.

FormFast’s Pre-Registration solution provides a superior pre-admissions process for both patients and staff:

  • Patients can complete electronic forms before care on their computer, tablet, or even their phone.
  • FormFast’s intuitive Guided Form View walks the patient through the form step-by-step, ensuring they complete it properly.
  • Best-of-breed forms features – like eSignature, image capture, dynamic field display, and more – make FormFast a “must-have” for enhancing your patient portal or EHR.
  • Patient-generated data is collected and shared with the EHR in real-time, providing clinicians with information on the patient before they arrive.
  • Care team members can remotely track the completion of documents to ensure the patient has reviewed them.
  • Because forms are completed by the patient in advance, there is little to no paperwork for staff, resulting in faster admissions and shorter wait times for patients.

Regardless of how pre-registration is done in your facility today, we want to help accelerate admissions, improve patient experiences, and enable a better way to collect patient-generated information.


Contact us to schedule a personalized demo of Pre-Registration by FormFast.